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Esmart Tax Reviews

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9 Reviews
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About Esmart Tax

Overview of eSmart Tax

eSmart Tax is an online tax preparation and filing service offered by Liberty Tax. It provides a user-friendly platform for individuals to file their federal and state tax returns. The service features a three-tier pricing structure with plans that cater to varying levels of tax complexity: Basic, Deluxe, and Premium.

Key Features

  • Interview-Style Process: eSmart Tax utilizes a straightforward, interview-style approach to guide users through the tax preparation process by asking a series of questions to assess their tax situation.
  • Import Capabilities: Users can import prior year returns from various platforms, making it easier to complete their current year's filing.
  • W-2 Importing: The service allows for direct uploading of W-2 forms from employers, streamlining data entry.
  • Audit Assistance: eSmart Tax includes free professional audit assistance with all plans, providing peace of mind for users.
  • Guarantees: The platform offers a 100% accuracy guarantee and promises the biggest refund, ensuring customer satisfaction.

Pricing

The pricing for eSmart Tax ranges from approximately $24.95 to $64.95 for federal filing, with an additional fee for state returns. This pricing model positions eSmart Tax as a cost-effective option compared to other tax software providers.

Support Options

eSmart Tax provides live chat and email support, along with access to over 2,500 Liberty Tax offices across North America for in-person assistance. This feature distinguishes it from many purely online competitors.

Limitations

While eSmart Tax offers many advantages, it does not provide a free filing option or downloadable software, which may limit its appeal to some users. Additionally, there are no solutions specifically tailored for larger business filings.

Esmart Tax Pros & Cons

Pros of eSmart Tax

  • Affordable Pricing: eSmart Tax offers a simple three-tier pricing structure, with plans ranging from $24.95 to $64.95, making it competitive in the market.
  • Expert Assistance: All plans include live chat and email support, along with access to in-person help at Liberty Tax offices across the U.S. and Canada.
  • Guarantees: The service provides a 100% accuracy guarantee and promises the biggest refund, ensuring customer satisfaction.
  • Import Features: Users can easily import prior year returns from various tax services, enhancing convenience.
  • Audit Assistance: Free professional audit assistance is included with all plans.

Cons of eSmart Tax

  • No Free Version: Unlike many competitors, eSmart Tax does not offer a free filing option, which may deter some users.
  • Limited Business Solutions: There are no options for larger business filings, which could be a drawback for small business owners.
  • No Downloadable Software: The service is entirely web-based, lacking downloadable software for offline use.
  • Help Features: The help function within the software can be inadequate and not user-friendly, leading to potential frustration during filing.
  • Mobile Access: There is no dedicated mobile app; users must access the service through a web browser.

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Esmart Tax Customer Reviews (9)

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Esmart Tax Customer’s Q&A

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Esmart Tax Features and Benefits

eSmart Tax, a tax preparation service owned by Liberty Tax, offers a variety of features and benefits:

Key Features:

  • Complete Form 1040 preparation: This includes all the necessary forms and schedules for filing a comprehensive federal tax return.
  • State filing option: Users can file their state taxes in addition to their federal taxes.
  • Affordable Care Act (ACA) forms: The software includes forms related to the ACA, which are necessary for some taxpayers.
  • Itemized deductions: Users can enter their itemized deductions to potentially reduce their taxable income.
  • Import prior-year returns: This feature allows users to import data from their previous year's tax return, saving time and reducing the chance of errors.
  • Support for Schedule D: This is particularly useful for small businesses and S Corporations, as it allows them to report gains, losses, and profit.

Benefits:

  • Maximum refund guarantee: eSmart Tax guarantees that users will receive the maximum refund they are entitled to.
  • Accuracy guarantee: The software guarantees the accuracy of the calculations it makes.
  • Review by a tax pro: Users of the Premium plan can have their completed return reviewed by a tax professional before filing.
  • In-person help: If users encounter difficulties, they can visit one of Liberty Tax's 3,000-plus locations for in-person assistance.

Please note that eSmart Tax does not offer a mobile app. Users will need to access the service via a web browser on their smartphone if they wish to use it on their mobile device. Also, the free plan is not listed on the website, but it is available. It's best suited for students and people with simple returns. The free plan includes free chat and email support, the ability to import the previous year's taxes, and forms for the Affordable Care Act and Earned Income Credit. State returns cost an additional $29.99 with the free plan.

Esmart Tax Pricing

eSmart Tax, owned by Liberty Tax, offers a variety of features for tax preparation. It provides three fee-based plans: Basic, Deluxe, and Premium. The Premium plan is designed for small businesses filing taxes.

The pricing for eSmart Tax's federal filing services ranges between $24.95 and $64.95. State tax filings are an additional $36.95 per state, regardless of the plan. As of now, all three plans are being offered for $44.95, with state returns an additional $36.95. However, pricing is subject to change.

eSmart Tax also offers a free plan, although it's not listed on the website. The application includes a variety of features specifically aimed at small businesses, including support for Schedule D, which is used to report gains, profit, and losses for S Corporations.

Payment Method

The payment method for eSmartTax.com is straightforward. Customers can pay by mailing a check with a payment voucher to the state. The system prepares a payment voucher for the customer. This voucher can be found by clicking on the "Print" link next to the return once it has been successfully submitted.

Esmart Tax FAQs

FAQ

Esmart Tax Alternatives

Here are the top 10 alternatives to eSmartTax.com:

  1. Avalara
  2. Vertex
  3. ProConnect Tax
  4. CCH ProSystem fx Tax
  5. TurboTax Business
  6. Sovos
  7. ProSeries Tax
  8. ProSystem fx Suite
  9. TaxSlayer
  10. LibertyTax

These alternatives offer similar services and are highly rated by users. They all provide various features and benefits that might suit different needs and preferences.

FAQ

How To Open A Esmart Tax Account?

To open an account on eSmartTax.com, follow these steps:

  1. Go to the eSmartTax.com homepage.
  2. Select "Sign Up" at the top of the home page or click "Start Now" next to any package description.
  3. Create an account with your email and choose a username and password.
  4. After completing these steps, an email is sent containing your code to access the site.

It's also possible to prepare and file taxes using a smartphone or tablet, as the platform is mobile-friendly.

FAQ

Esmart Tax Return Policy?

The return policy of eSmartTax.com is customer-friendly. If a customer is dissatisfied with the service provided, or if any miscalculations occur, or if the customer gets a bigger tax refund by using another service, eSmartTax.com refunds any tax preparation fees. This is part of their maximum refund guarantee and accuracy guarantee. In addition, those using the Premium plan can have their completed return reviewed by a tax pro prior to filing. If a customer really gets stuck, they can go into one of Liberty Tax's 3,000-plus locations to get in-person help if needed.

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